Shipping & Delivery Policy
Last Updated: June 6, 2025
📱 100% Digital Delivery
Neuroviai is a digital-only business. We do not ship physical products or handle any physical deliveries. All our products are delivered electronically.
⚠️ Important Clarification
Since Neuroviai is a 100% digital SaaS company, the following logistics DO NOT apply to us:
- • Physical shipping addresses and tracking
- • Courier or postal services
- • Warehouse fulfillment or inventory management
- • Package damage or lost-in-transit claims
1. Our Digital Products
We specialize in digital products and services including:
- Software applications and tools
- Source code and development resources
- Online subscription services
- AI-powered automation tools
2. Digital Delivery Methods
Your purchased products will be delivered through one or more of the following methods:
| Delivery Method | Timeline | Description |
|---|---|---|
| Email Delivery | Instant - 5-10 min | Download links and access details sent to your registered email |
| Account Dashboard | Instant | Products available in your user account immediately |
| License Activation | Instant | Software licenses activated automatically upon payment |
| Subscription Access | Instant | Service access granted immediately after successful payment |
3. Delivery Timeline
Standard Delivery: Instant to 5 minutes after successful payment confirmation
What happens after purchase:
- Payment Processing: 1-2 minutes (via Razorpay)
- System Verification: 1-2 minutes
- Product Delivery: Immediate to 5 minutes
- Email Confirmation: Within 5 minutes
Delayed Delivery: If you don't receive your product within 15 minutes, please check your spam folder or contact our support team.
4. No Physical Shipping
Since we operate exclusively in the digital space:
- No physical addresses are required for delivery
- No shipping charges apply to any products
- No courier or postal services are involved
- No packaging or handling fees
- No delivery delays due to location or weather
- Instant global delivery regardless of your location
5. System Requirements
To ensure successful delivery and product usage:
- Valid Email: Provide an active email address for delivery
- Internet Connection: Stable broadband connection required for download and access
- Compatible Device: Ensure your device meets product requirements
- Updated Browser: Modern browsers (Chrome 90+, Firefox 88+, Safari 14+, Edge 90+)
6. Access and Download
Immediate Access:
- Log into your account dashboard
- Navigate to "My Products" or "Downloads"
- Click on your purchased items
- Download or access your products directly
Download Guidelines:
- Download links remain active for 30 days
- Multiple downloads allowed within the validity period
- Contact support if you need link renewal
- We recommend backing up your downloads securely
7. Failed Delivery Resolution
If you experience delivery issues:
- Check Email: Look in spam/junk folders
- Verify Payment: Ensure transaction was successful
- Account Access: Try logging into your dashboard
- Contact Support: Reach out with your order details
Quick Resolution: Most delivery issues are resolved within 30 minutes of contacting our support team.
8. International Delivery
Digital delivery advantages:
Need Help?
For any delivery-related queries, contact our support team: