Shipping and Delivery Policy

📱 100% Digital Delivery

Neuroviai is a digital-only business. We do not ship physical products or handle any physical deliveries. All our products are delivered electronically.

⚠️ Important Clarification: Since Neuroviai is a 100% digital SaaS company, the following logistics DO NOT apply to us:

Physical shipping addresses and tracking
Courier or postal services
Warehouse fulfillment or inventory management
Package damage or lost-in-transit claims

1. Our Digital Products

We specialize in digital products and services including:

Software applications and tools
Source code and development resources
Online subscription services

2. Digital Delivery Methods

Your purchased products will be delivered through one or more of the following methods:

Delivery Method	Timeline	Description
Email Delivery	Instant - 5-10 minutes	Download links and access details sent to your registered email
Account Dashboard	Instant	Products available in your user account immediately
License Activation	Instant	Software licenses activated automatically upon payment
Subscription Access	Instant	Service access granted immediately after successful payment

3. Delivery Timeline

Standard Delivery: Instant to 5 minutes after successful payment confirmation

What happens after purchase:

Payment Processing: 1-2 minutes (via Razorpay)
System Verification: 1-2 minutes
Product Delivery: Immediate to 5 minutes
Email Confirmation: Within 5 minutes

Delayed Delivery: If you don't receive your product within 15 minutes, please check your spam folder or contact our support team.

4. No Physical Shipping

Since we operate exclusively in the digital space:

No physical addresses are required for delivery
No shipping charges apply to any products
No courier or postal services are involved
No packaging or handling fees
No delivery delays due to location or weather
Instant global delivery regardless of your location

5. System Requirements

To ensure successful delivery and product usage:

Valid Email: Provide an active email address for delivery
Internet Connection: Stable broadband connection required for download and access
Compatible Device: Ensure your device meets product requirements
Updated Browser: Modern browsers (Chrome 90+, Firefox 88+, Safari 14+, Edge 90+) for web-based products and account access

Note: Specific system requirements may vary by product. Please refer to individual product pages for detailed compatibility information.

6. Access and Download

Immediate Access:

Log into your account dashboard
Navigate to "My Products" or "Downloads"
Click on your purchased items
Download or access your products directly

Download Guidelines:

Download links remain active for 30 days
Multiple downloads allowed within the validity period
Contact support if you need link renewal
We recommend backing up your downloads securely, as download links expire after 30 days

7. Failed Delivery Resolution

If you experience delivery issues:

Check Email: Look in spam/junk folders
Verify Payment: Ensure transaction was successful
Account Access: Try logging into your dashboard
Contact Support: Reach out with your order details

Quick Resolution: Most delivery issues are resolved within 30 minutes of contacting our support team.

8. International Delivery

Digital delivery advantages:

Available worldwide instantly
No customs or import duties
No international shipping restrictions
Same delivery speed regardless of location
24/7 availability

9. Subscription Service Delivery

For ongoing subscription services:

Access granted immediately upon payment
Service continues until subscription ends
Automatic renewal notifications sent via email
No interruption in service for active subscriptions

Delivery Support

Having trouble accessing your digital products?

Email: jeeth.enterprises108@gmail.com

Support Hours: Monday - Friday, 9 AM - 6 PM IST

Response Time: Within 2 hours during business hours

Include in your message: Order number, email address, and description of the issue

Legal Disclaimer: This Shipping & Delivery Policy is subject to change. Please check this page regularly for updates. Any changes will be effective immediately upon posting.